Customer details
Your contract or customer information.
Auto warranty claims process
A contract-led repair authorization process.
Facility eligibility and payment methods depend on the issued contract. After administrator approval, covered amounts may be paid directly to an eligible repair facility.
What happens
From diagnosis to direct payment.
Vehicle repairs can be stressful. Follow the administrator instructions in your issued contract so the facility can submit a diagnosis and estimate before potentially covered work begins. Payment method and customer responsibility depend on the approved claim and contract terms.
- Use a repair facility eligible under the issued contract
- Titan reviews the repair against active contract terms
- Covered claims can be paid directly to the facility
- Authorization is confirmed before covered work begins
Before work begins
Help the repair review move efficiently.
Having the vehicle and repair details available can make the authorization conversation easier for you and the repair facility.
Vehicle details
VIN and current odometer reading.
Repair findings
The facility’s diagnosis and estimate.
Shop contact
A direct contact at the repair facility.
Five steps
A clear claim path.
Your contract terms control the final approval, but this gives customers a simple expectation before they need service.
Choose a shop
Take your vehicle to a dealer or repair facility you trust.
Diagnose repair
The shop identifies the failed component and repair estimate.
Review coverage
Titan reviews the repair against your active contract terms.
Approve work
Approved covered repairs can move forward with the facility.
Direct payment
Titan pays the shop directly for covered amounts when eligible.
Need claim support?
Call support before authorizing covered repairs.
Fast communication helps your repair facility understand the covered component, authorization, and documentation requirements.